TimeWyze Support Options

TimeWyze Support Programme*
User HelpDesk Options:
TimeWyze is extremely intuitive; even people with minimal computer knowledge (Point'n'Click) can grasp the Way-to-Work in literally minutes!
However, there are always issues that need clarification – at least in the first instance – so we have laid on a very wide array of pro-active and passive Support Options:
1. Support Option 1: Free Initial Training – duration of 3 hours, which will be delivered face to face.
2. Support Option 2: Free  remote Webinars through meetup.com and/or other online facilities like gotomeeting.com or WebEx.
3. Support Option 3: Free Telephone Technical Support – for first three months
4. Support Option 4: Product Reference Documentation – in the form of a) Web Based Help Reference Pages and b) A Downloadable PDF
5. Support Option 5: Free Help Desk, using eMail or our OnLine Support Pagelet at: ZenDesk (http://www.zendesk.com)/ and Lithium http://lithium.com/

6. Free On Line Support via Self Help:
a. TimeWyze Community Forum
b. TimeWyze Community Blog,
c. TIL (=Technical Information Library),
d. KB (Knowledge Base),
e. FAQ List on:
i. Answers.com,
ii. GoogleTalk,
iii. YahooAnswers,
f. IRC,
g. CallMe,
h. RightNow's PilotSolve Your Problem
i. Call Center
j. Dynamic Agent Desktop
k. eMail Response Management Software
l. 'How to' Video Clips on our TimeWyze YouTube Channel, Demo Builder and others
In addition to the above interactions, we will offer additional sources of news via:
.netShoutout, 100zakladok, A1 Webmarks, Adifni, Aero, AIM, Amazon, Amen Me!, AOL Mail, Arto, Ask, Atom, Aviary, Baidu, Bebo, Bit.ly, BitWine, BizSugar, Bleetbox, Blinklist, BlipBlogger, Bloggy, Brightkite, Capture, Digg, disqus, EdgwareK, Eyevibe, facebook, Flickr, Friendfeed, Friendster, Fubar, tumblr, Pulse, Google Buzz, Google Reader, Google Wave, hi5, Identi.ca, Jaiku, Jyve, LiveJournal.com, MySpace, MyYearbook, Netlog, , Plurk, PodCasts, Pownce, RSS, Share, Stumbleupon, The BitWine NetworkPlaxo, Tagged.com, , Twitter, ViaDeo, WordPress, Xanga, Yammer, Youtube, zwinky and other Social Networking sites and Webinars.
m. Second Life Vitual Tour and Walkabout of TimeWyze with liefe-like scenarios.
Membership fees: only paying members will be eligible to participate in any ongoing support programme, like extended free telephone-based technical support


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If you have any questions or concerns about your AVG Free protection, here are our top three recommended web destinations to find the answers.
•    AVG Free User Forum
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•    CNET AVG User Forum
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•    AVG Online Help
And of course, there's the extensive online knowledgebase at www.avg.com, where you'll find answers to most common installation, maintenance, and protection questions.

* Not yet available – slated for Q3 of 2010