This post was published to TimeWyze at 15:29:52 30/05/2010
TimeWyze Support Options
TimeWyze Support Programme*
User HelpDesk Options:
TimeWyze is extremely intuitive; even people with minimal computer knowledge (Point’n’Click) can grasp the Way-to-Work in literally minutes!
However, there are always issues that need clarification – at least in the first instance – so we have laid on a very wide array of pro-active and passive Support Options:
1. Support Option 1: Free Initial Training – duration of 3 hours, which will be delivered face to face.
2. Support Option 2: Free remote Webinars through meetup.com and/or other online facilities like gotomeeting.com or WebEx.
3. Support Option 3: Free Telephone Technical Support – for first three months
4. Support Option 4: Product Reference Documentation – in the form of a downloadable PDF
5. Support Option 5: Free Help Desk, using eMail or our OnLine Support Pagelet at: ZenDesk (http://www.zendesk.com)/ and Lithium http://lithium.com/
6. Free On Line Support via Self Help:
a. TimeWyze Community Forum
b. TimeWyze Community Blog,
c. TIL (=Technical Information Library),
d. KB (Knowledge Base),
e. FAQ List on:
i. Answers.com,
ii. GoogleTalk,
iii. YahooAnswers,
iv. eMail Response Management Software (example: RightNow’s PilotSolve Your Problem)
f. IRC,
g. CallMe,
h. Call Center
i. Dynamic Agent Desktop
j. 'How to' Video Clips on our TimeWyze YouTube Channel, Demo Builder and others
k. In addition to the above interactions, we will offer additional sources of news via: .netShoutout, 100zakladok, A1 Webmarks, Adifni, Aero, AIM, Amazon, Amen Me!, AOL Mail, Arto, Ask, Atom, Aviary, Baidu, Bebo, Bit.ly, BitWine, BizSugar, Bleetbox, Blinklist, BlipBlogger, Bloggy, Brightkite, Capture, Digg, disqus, EdgwareK, Eyevibe, facebook, Flickr, Friendfeed, Google Buzz, Google Reader, Google Wave, hi5, Identi.ca, Jaiku, Jyve, Pulse, Plurk, PodCasts, Pownce, RSS, Share, Stumbleupon, The BitWine NetworkPlaxo, tumblr, Twitter, ViaDeo, WordPress, Xanga, Yammer, Youtube, zwinky and other Social Networking sites and Webinars.
7. Membership fees: only paying members will be eligible to participate in any ongoing support programme, like extended free telephone-based technical support
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If you have any questions or concerns TimeWyze, here are our top recommendation to find the answers.
• TimeWyze Free User Forum - Take advantage of the vast pool of knowledge accumulated by TimeWyze user community. If you want to post a question or reply to a thread, make sure you Sign up first first!
• TimeWyze Online Help - And of course, there’s the extensive online knowledgebase at www.TimeWyze.com, where you’ll find answers to most common installation, maintenance, and protection questions.
* Not yet available – slated for Q3 of 2010
